Quality-First Framework – Protecting Compliance, Funding & Reputation

Retrofit Talent's Quality-First Framework embeds compliance, evidence and accuracy into every stage of PAS 2035 delivery — from assessment to installation. The framework reduces risk, strengthens audit readiness and supports contractors and housing providers across ECO4, GBIS and SHDF programmes.

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Overview

Quality in retrofit is not a single step — it is a chain of linked responsibilities. One missing photograph, unclear measure or incomplete document can delay installations, trigger rework or cause TrustMark failure.

Retrofit Talent's Quality-First Framework was created to address these challenges. We embed compliance checking, accuracy and evidence verification at every PAS 2035 stage — beyond what traditional recruitment models provide.

Key Focus Areas:

  • PAS 2035 data accuracy
  • Evidence verification
  • Audit readiness
  • Cross-role quality alignment
Professional reviewing PAS 2035 certificates and verification documents

How the Framework Works (PAS 2035 End-to-End)

Our model embeds quality across all four stages of the PAS 2035 process:

Quality-First Delivery Framework diagram

1️⃣ Assessment → Quality Assurance

Accurate data, fabric condition, occupancy evidence and pathway identification.

Why it matters: prevents mis-specification and re-visits.

2️⃣ Design → Quality Assurance

Compliant specifications, drawings, technical detailing and material schedules.

Why it matters: reduces installation errors and rework.

3️⃣ Coordination → Quality Assurance & Installation

Overseeing assessments, approving designs, risk management, evidence checks.

Why it matters: keeps the whole supply chain aligned and compliant.

4️⃣ Installation → Quality Assurance

Measure-specific photographic evidence, product documentation and verification.

Why it matters: essential for ECO4, GBIS, SHDF & TrustMark approval.

Where Retrofit Talent Fits In

Retrofit Talent strengthens every PAS 2035 stage by screening professionals, verifying evidence quality and building structured QA directly into the workflow.

✓ Pre-Vetting of Professionals

We pre-vet every professional for PAS 2035 knowledge, qualifications, software capability, and compliance experience. This removes risk before a project begins.

✓ Built-In Quality Assurance Layer

Every output is reviewed before submission for compliance, accuracy, and audit readiness. This reduces rework and accelerates approvals.

✓ Continuous Improvement

We provide weekly feedback on project progress, compliance observations, and performance, helping delivery partners improve with every project.

Retrofit Talent team collaboration and quality assurance process

Pre-Vetting of Professionals

Verified:

  • PAS 2035 Assessors
  • Qualified Designers
  • Licensed Coordinators
  • Approved Installers

Checked for evidence accuracy, compliance experience and software capability.

QA Review Layer

Every job reviewed before submission:

  • EPCs
  • Risk assessments
  • Designs
  • Lodgements
  • Installation evidence

Compliance Monitoring

Regular metrics for clients:

  • Turnaround times
  • Submission readiness
  • Evidence quality
  • Recommendations

Reduced Delivery Risk

Structured QA reduces delays, site revisits, rework and audit failures.

Quality Assurance Review (QA Review Stage)

Every documentation set goes through a structured Quality Assurance review before submission to ensure it meets full PAS 2035, TrustMark and funding-body expectations.

Our team checks:

  • Assessment data: property condition, ventilation, occupancy, RdSAP/EPC evidence
  • Design specifications: drawings, detailing, material selection, pathways
  • Photographic evidence: clear measure-by-measure proof
  • Ventilation requirements: compliance with PAS 2030/2035
  • Measure-specific compliance: installation evidence and product documentation

This stage:

  • Reduces rework and site revisits
  • Improves audit readiness and TrustMark approval confidence
  • Protects funding integrity across ECO4, GBIS and SHDF programmes
Quality assurance team reviewing retrofit documentation and evidence

Installation Evidence Check

Our installation evidence checks ensure every measure meets PAS 2030 and PAS 2035 requirements before submission.

We verify:

  • Photographic documentation — complete measure-by-measure evidence
  • Insulation details — boards, fixings, edges, and junction detailing
  • Ventilation components — correct installation and compliance with PAS standards
  • Product specifications — correct materials, labels and manufacturer requirements
  • Compliance accuracy — alignment with ECO4, GBIS and SHDF expectations

This stage:

  • Strengthens TrustMark approval confidence
  • Reduces rework and site revisits
  • Protects funding eligibility
  • Ensures high-quality, compliant installations across all retrofit programmes
Installer and Coordinator reviewing insulation work and submitting evidence on-site

Team Meeting (Collaboration)

Cross-discipline team meetings ensure Assessors, Designers and Coordinators remain fully aligned before any documentation is submitted.

During these collaboration sessions, teams review:

  • Assessment data – accuracy of fabric condition, occupancy and ventilation evidence
  • Technical designs – specifications, drawings and detailing for PAS 2035 compliance
  • Risk pathways – confirmation of A/B/C route and required documentation
  • Evidence requirements – photographic standards and measure-by-measure proof
  • Consistency checks – ensuring all outputs align before lodgement

These meetings help to:

  • Reduce rework and prevent avoidable errors
  • Improve TrustMark approval readiness
  • Avoid project delays and funding hold-ups
  • Keep the entire supply chain coordinated from assessment through to installation
Retrofit delivery team reviewing documentation and performance together

Monthly Compliance Reporting

Clients receive audit-ready reporting covering:

  • Evidence quality
  • Approval rates
  • Rework trends
  • Turnaround time performance
  • Compliance observations
Monthly compliance reporting dashboard and analytics

The Quality-First Framework Aims to Deliver

95%+
first-time TrustMark approval rate
Under 3%
rework rate
100%
audit-ready documentation
Faster
mobilisation and project delivery

Ready to improve quality, reduce rework and strengthen compliance?

Discover how the Quality-First Framework supports delivery across every retrofit programme:

  • Strengthens PAS 2035 and TrustMark compliance across ECO4, GBIS and SHDF
  • Reduces rework, site revisits, and documentation errors
  • Improves audit readiness through structured evidence checks
  • Helps contractors and housing providers deliver faster, higher-quality retrofit projects
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Contractor registering online for a consultation with Retrofit Talent

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🗺️ Coverage

We recruit nationwide across the UK